We offer free delivery across Europe for orders over €50, and easy trackable returns through ReBOUND.
Orders under €50 have a €4 delivery charge.
Orders are shipped from The Netherlands, so include any duties.
Returns from Ireland, Germany, France, Austria and The Netherlands are free with ReBOUND.
For other countries, subsidised returns are available. Please register your return in the ReBOUND portal to see which return options and fees are available to you.
Shipping information+
Please select your country from the drop-down list:
Depending on your country, our courier service may also contact you with a request for personal identification.
Returns +
We hope that you are happy with your purchase from us but understand if you need to return your items. We can offer a refund on items returned in an unworn condition with the tags intact within 28 days of delivery.
To return an item please head to our Returns page.
Exchanges +
We understand that you may wish to swap your item for a different size or colour. Whilst we do not offer direct exchanges, please return the item to us and we will issue a refund to your original payment method.
If you would like a different size, colour or item, you will need to place a new order via the dryrobe® website. It is your choice whether you reorder straight away, or wait until you have received your refund before placing the new order.
To return an item please head to our Returns page.
Faulty or damaged +
In the unlikely event you have received a defective product, please get in touch with our Customer Service Team with the following information:
Select 'Product' as the contact reason
Your order number
Which item is damaged/faulty
A description of the fault/damage
Photographic evidence
If your parcel has been damaged upon delivery, please take a photograph and send it straight to our Customer Service Team. All claims for parcels arriving damaged must be made within 7 days of the delivery date.
Unless proof of damage has been verified by a member of the Customer Service Team, we cannot action a refund, credit or replacement.
Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified immediately.
Please do not return any damaged goods unless advised by a member of our Customer Service Team, it may result in a slower resolution time.
If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.
None of the above terms affect your statutory rights or your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when goods are faulty or incorrectly supplied. If you have any concerns please do not hesitate to contact our Customer Service Team.
