Extended Christmas Returns.

Any orders placed from the 1st November can be returned up to the 31st January 2023.

Received a faulty item?+
Received the wrong item? +
Exchanges +

Need to return an item?

We hope that you are happy with your purchase, but understand if you need to return a product back to us. To return an item please follow the instructions below.

  1. Please fill in and enclose the returns form. This is required in case the delivery label becomes unreadable in transit.
  2. When you're ready to return, select one of these options:
    If your order number starts DR, click here to create a return.
    If your order number starts DREU, click here to create a return.
  3. Enter your order number and delivery postcode/email address then choose the items to return.
  4. Choose your most convenient return method. Print your personalised return label or generate a QR code to scan in store.
  5. Return your parcel at your nearest drop-off point or arrange a collection from your chosen courier (where service is offered).
Return orders starting DR Track returns starting DR Return orders starting DREU Track returns starting DREU
Returns policy +
Faulty or damaged products +

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