Shipping policy

GENERAL TERMS AND CONDITIONS OF SALE (“TERMS OF SALE”) OF DRYROBE EUROPE B.V.

(valid from 18/03/2025)

This website is operated by dryrobe Europe B.V., a private limited company, registered in the Netherlands with company number 85611964 at the registered address Ladonkseweg 9, 5281RN Boxtel, Netherlands. dryrobe is a trade mark registered in the UK, EU, US, Canada, China, Australia, New Zealand, Norway, Republic of Korea, and Russian Federation. These Terms of Sale of dryrobe Europe B.V. sets forth under which conditions transactions are concluded between dryrobe Europe B.V. and you. If you have any questions about our Terms of Sale, please contact us at [europe@dryrobe.com].

Please note that our (online) store is hosted on Shopify Inc. Shopify Inc. provide us with the online e-commerce platform that allows us to sell our products to you.

Scope, applicability

These Terms of Sale, as amended from time to time, apply to all transactions between dryrobe Europe B.V. and you. By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Sale, including those additional terms and conditions and policies referenced herein and/or available by deeplink on our website. Before the transaction is entered into, the text of these Terms of Sale will be made available to you. If this is in all reasonableness not possible, dryrobe Europe B.V. shall, before the transaction is entered into, inform you in what way the Terms of Sale can be consulted via dryrobe Europe B.V. and that these will be sent to you free of charge as soon as possible at your request.
If the transaction is entered into by electronic means, then, contrary to the previous paragraph and before the transaction is concluded, the text of these Terms of Sale may be made available to you electronically in such a way that you can easily store it on a durable medium. If this is in all reasonableness not possible, prior to the transaction being entered into, an indication will be given of where these Terms of Sale can be viewed electronically and that, at your request, they will be sent free of charge, either electronically or in some other way.
In the event that specific product or service conditions apply in addition to these Terms of Sale, the first and second paragraphs apply by analogy and in the event of conflicting conditions, you can always avail yourselves of the appropriate provision that is most favourable to you.
Any other contractual terms and conditions shall not be applicable insofar as they depart from these Terms of Sale unless expressly accepted by dryrobe Europe B.V. in writing.

Definitions

The following definitions are used in these Terms of Sale:

The terms “we”, “us” and “our” refer to dryrobe Europe B.V.. dryrobe Europe B.V. offers this website, including all information, products, digital content and/or services remotely to you;
The term “you” and “your” refer to the buyer of our products or user of our website or services;
Consideration period: the period within which the consumer may exercise their right of withdrawal;
Contract: the contract between dryrobe Europe B.V. and you;
Day: calendar day;
Digital content: any material that is produced and delivered in digital form;
Durable medium: any tool - including email - that enables you or dryrobe Europe B.V. to store information addressed to them personally, in a way that future reference or use during a period that is appropriate for the intended purpose of the information, and that enables unaltered reproduction of the stored information;
Order has the meaning as described in article 4 of these Terms of Sale;
Right of cancellation/withdrawal: the option for the consumer to withdraw from the (remote) contract within the consideration period as further defined in article 5.1.

Offer

In case an offer has a limited validity period or is made subject to conditions, this will be explicitly stated in the offer.
The offer contains a complete and accurate description of the products, digital content and/or services that are offered. The description is sufficiently detailed so that you are to adequately assess the offer. If dryrobe Europe B.V. makes use of images, these are a realistic representation of the products, services and/or digital content. Obvious mistakes or obvious errors in the offer are not binding for dryrobe Europe B.V..
Each offer contains as much information as is required to make it clear to you what rights and obligations are associated with the acceptance of the offer.

Order processing/contracts

The contract is entered into, subject to the provisions of article 4, at the moment we notify you of the shipment of your order.
You may select goods from our product range and collect them in a so-called basket using the “add to cart” button. You may view and make changes to the order data by clicking on the basket symbol in the upper right corner of the screen.
As soon as you click on the "check out" button during the order process and have followed the steps and placed the order, you submit a binding offer to purchase the goods present at that time in the basket (hereafter the "Order").
After the Order has been placed, you shall be emailed an automatic confirmation of receipt, which shall once again inform you of the content of the Order. This automatic confirmation of receipt does not yet constitute acceptance of the Order, but rather only documents the fact that the Order has been received by us.
If the Order includes more than one item, a contract shall only be concluded in relation to the items expressly stated in the acceptance notice by dryrobe Europe B.V..
The above shall also apply in the event that you paid the purchase price prior to conclusion of the contract or have already authorised the payment. If in such an eventuality no contract is concluded, we shall promptly give notice of this fact to you (in the event that the contract is accepted in part, along with the acceptance notice for the deliverable item) and promptly reimburse the advance payment.
A contract shall be concluded in the English language. The text of the contract (comprised of an Order, Terms of Sale and acceptance notice) shall be saved by us in accordance with the relevant applicable statutory provisions under data protection and sent to you by email. If you are registered in the online shop, you may view your current orders in your personal customer area.
If the contract is concluded electronically, dryrobe Europe B.V. shall take appropriate technological and organizational measures to safeguard the electronic transfer of data and shall maintain a secure web environment. If you are able to pay electronically, dryrobe Europe B.V. will adhere to proper security measures.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Statutory notice concerning cancellation rights and right of return

Right of cancellation/withdrawal: you shall be entitled to cancel the contract within (14) fourteen days (“consideration period”) without any requirement to state reasons. The cancellation period shall extend to 14 days from the day on which you (or a third party designated by you other than a carrier) took possession of the goods (or when ordering several goods that were delivered separately: with possession of the last good). In order to exercise the right of cancellation, you must inform us of your decision to cancel the contract by an unequivocal declaration (e.g. a letter sent by post, a fax or an email). The deadline for cancellation shall be deemed to have been complied with if you dispatch the notice stating its intention to exercise the right of cancellation prior to expiry of the cancellation period.
Standard cancellation form: If you would like to cancel the contract, please check our return policy at: https://dryrobe.com/pages/returns. On that page the following instructions are described in case of returns:

Please fill in and enclose the returns form. This is required in case the delivery label becomes unreadable in transit.
When you're ready to return, select “create a return” at: https://dryrobe.com/pages/returns.
Enter your Order number and delivery postcode/email address then choose the items to return.
Choose your most convenient return method. Print your personalised return label or generate a QR code to scan in store.
Return your parcel at your nearest drop-off point or arrange a collection from your chosen courier (where service is offered).

Consequences of cancellation: If you cancel the contract, we shall reimburse to you all payments received from you, including the delivery charges (with the exception of additional costs resulting from the selection of another form of delivery other than the cheapest standard delivery offered by us), promptly and no later than (14) fourteen days after that on which notification of your cancellation of this contract was received by us. We shall process the repayment using the same payment method which you used for the original transaction, unless expressly agreed otherwise with you. We may refuse to make repayment until we have received back the goods or, if earlier, until you have furnished proof that you have sent back the goods. You shall send back the goods or surrender them to us promptly and under all circumstances within (14) fourteen days of the day on which you gave notice to us of the cancellation of this contract. The deadline shall be deemed to have been complied with if you send back the goods prior to expiry of the fourteen-day period.
The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with you.
You are responsible for the direct costs of returning the product as outlined in the delivery and returns page. If we have not indicated that you have to bear these costs or if we have indicated that we are to bear the costs ourselves, you do not have to bear the costs of returning the goods.
You will return the product with all accessories, if reasonably possible in its original state and packaging, and in accordance with the reasonable and clear instructions provided by dryrobe Europe B.V..
In addition to the statutory right of cancellation, we grant a voluntary right of return on items in an unworn condition up to 28 days after receipt of goods. The prerequisite for exercising the right of return is, however, that the goods have only been worn/tried for fitting, as in a retail shop, and that the goods are returned complete, in their original condition, undamaged and in the original sales packaging. In case of return, the return label enclosed with the Order can be used. We shall process the repayment using the same payment method which you used for the original transaction, unless expressly agreed otherwise with you. Your statutory right of cancellation is not affected by compliance with our rules on the supplementary contractually granted right of return and remains in force independently of this. Until the expiry of the period for the statutory right of revocation, only the statutory conditions listed there apply.
The foregoing paragraphs do not limit the right and remedies that you have under applicable legislation in case of non-conformity of our goods or services.

Your obligations during the consideration period

During the consideration period as referred to in article 5.1, you shall handle the product and packaging with care. You shall only unpack or use the product to such an extent as is necessary to determine the nature, characteristics and operation of the product. The underlying principle here is that you may only handle and inspect the product as they would be allowed to do in a store.
You are only held liable for any reduction in the value of the product as a result of a way of handling the product that goes beyond what is permitted under paragraph 1. dryrobe Europe B.V. will decide if you are held liable on the basis of the previous paragraph of this article.
You will not be held liable for any reduction in the value of the product if dryrobe Europe B.V. has not provided you with all the legally required information about the right of withdrawal before or upon entering into the contract.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Exclusions to the right of withdrawal

The exclusion of the right of withdrawal only applies if we have clearly indicated this with the offer, or at least in a timely manner prior to entering into the contract and under the following circumstances:

If the prices drop or increase due to fluctuations that occur within the withdrawal period and over which we have no influence;
Contracts that have been entered into during a public auction; under a public auction is understood to mean a sales method in which products, digital content and / or services are offered by the entrepreneur to the consumer who is personally present or has the opportunity to be personally present at the auction, under the direction of an auctioneer, and where the successful bidder is obligated to purchase the products, digital content and/or services;
Provision of services contracts, after the service has been provided in full, but only if:

the execution has begun with your express prior consent; and:
you have declared that you forfeit your right of withdrawal as soon as we have duly fulfilled the contract;

Products manufactured to your specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of you, or which are clearly intended for a specific person;
Custom embroidered dryrobe® products (unless faulty);
Sealed products that are not eligible for return for reasons of either health preservation or hygienic reasons and whose seal has been broken after delivery.

Fulfilment of the contract and extra warranty

We guarantee that the products and/or services comply with the contract in terms of type, quantity, the specifications as stated in the offer, the fair standards of reliability and/or usability and on the date on which the contract is entered into, existing legal provisions and/or government regulations. If so specifically agreed, we guarantee that the product is suitable for purposes other than its normal use.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the (online) store on our website. We cannot guarantee that your computer monitor's display of any colour will be accurate.
A supplementary warranty provided by us or our representative never limits the legal rights and claims that you under the contract can exercise with respect to us if we have failed in the fulfilment of our part of the contract.
Subject to a supplementary warranty is understood to mean any obligation of dryrobe Europe B.V. in which we grant you certain rights or claims that go beyond what is legally required in the event that we have failed to fulfil our part of the contract.

Delivery and execution

We will take the greatest possible care when receiving and processing product orders and when evaluating requests to supply services.
Unless agreed otherwise, delivery shall be made to the delivery address indicated by you. Delivery may only be made to countries indicated by us. We shall inform you of the delivery deadline during the course of the Order process and in the shipping confirmation.
The stated delivery times are estimates only. For a delivery estimate you can visit our website and select the relevant country: https://dryrobe.com/pages/shipping-returns.
With due observance of these Terms of Sale as stated in article 4, we will fulfil accepted orders expeditiously but at the latest within 30 days, unless another delivery period has been agreed upon. If the delivery is delayed, or if an order cannot or only partially be fulfilled, you will receive notification of this no later than 30 days after you have placed the order. In that case, you have the right to cancel the contract without incurring any costs.
After termination in accordance with the previous paragraph, we will refund the amount you have paid as soon as reasonably possible.
The risk of damage and/or lost products is borne by us up to the time of delivery to you (or a previously designated representative known to us), unless otherwise expressly agreed.

The price, shipping costs

During the period of validity mentioned in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in VAT rates.
Contrary to the previous paragraph, we can offer products or services whose prices are subject to fluctuations in the financial market and over which we have no influence, with variable prices. The offer will state this link to fluctuating prices and the fact that any stated prices are for guidance purposes.
Price increases within three (3) months of entering into the contract are only permitted if they are the result of statutory regulations or stipulations. If the price is increased and charged within three (3) months after the conclusion of the contract, you have the option to dissolve the contract.
The prices of goods or services stated in the offer are including VAT at the applicable rate.
Price errors reserved. If the correct price is higher, contact is made with you. In this case, a contract can only be concluded if you want to buy at the actual price. If the correct price is lower, the lower price will be charged.

Payment

We shall only accept the payment methods displayed to you during the Order process.
In order to protect itself against credit risks in specific individual cases, we reserve the right to refuse specific payment methods.
In the event that payment is made by credit card, the credit card account indicated shall be charged upon dispatch of the Order.
Any reimbursement of payments shall be made to the payment method used by you in your Order.
You have the duty to report inaccuracies in payment details that you have provided or stated to us without delay.
If you do not meet your obligation(s) to pay on time, after we have drawn your attention to the late payment and we have allowed you a period of fourteen (14) days to finally meet your payment obligations, after failing to pay within this fourteen (14) day period, you will owe the statutory interest on the outstanding amount and we will be entitled to charge the out-of-court debt-collection costs incurred by us. We may deviate from the above amounts and percentages for the benefit of you.
You understand that your content (not including credit card information), may be transferred unencrypted and involve:

transmissions over various networks; and
changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

Reservation of title, off-set and right of retention

Within consumer transactions we reserve ownership of the item purchased until the invoice amount has been paid in full. If you are a business operator engaged in commercial or self-employed gainful activity, a legal person governed by public law or a special fund under public law, we also reserve ownership of the item purchased until all outstanding claims under the business relationship with you have been settled. The corresponding security rights shall be transferable to a third party.
You shall only be entitled to offset in the event that your counterclaims have been established by law, are undisputed or have been acknowledged by us. In addition, you shall only have a right of retention if and insofar as your counterclaim is based on the same contractual relationship.
Should you default on any of your payment obligations towards us, all existing amounts owed shall fall due for payment immediately.

Limitation of Liability

Unless otherwise stipulated in this Terms of Sale or in the contract, we shall not be liable to you for any modification, price change, suspension or discontinuance of the service.
Unless otherwise stipulated in this Terms of Sale or in the contract, all products and services delivered to you through the website are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
You must inform us in writing as soon as possible, but no later than one (1) year after the occurrence of damage or a defect. Damage or a defect of which dryrobe Europe B.V. people have not been informed within the aforementioned period is not eligible for compensation / repair, unless you make it plausible that you could not reasonably have informed us of the damage or defect earlier.
In no case shall dryrobe Europe B.V., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Data privacy

We shall only process and store personal data in accordance with our Privacy Policy and with applicable law. This Privacy Policy may be downloaded from the website in a printable format (PDF).

Complaints procedure

We have a well-publicised complaints procedure and will handle the complaint in accordance with this complaints procedure as described on our website: https://dryrobe.com/pages/returns under “faulty or damaged products”.
Complaints about the products ordered must be submitted to our Customer Service Team within a reasonable time after you have discovered the defect(s) with the following information:

select “product” as the contract reason
your order number
which item is damaged/faulty
a description of the fault/damage
photographic evidence.

All claims for parcels arriving damaged must be made within two (2) months of the delivery date.
We will respond to any submitted complaints within fourteen (14) days of the date of receipt. If a complaint requires a foreseeably longer processing time, we will respond within fourteen (14) days with a notice of receipt and an indication when you can expect a more detailed answer.
A complaint does not suspend your obligations, unless we indicate otherwise in writing.
If a complaint is well-founded by us, we will, at our discretion, replace, repair or refund the products delivered free of charge.
In the event of complaints that cannot be resolved by mutual agreement, it is possible to register complaints via the European ODR platform (http://ec.europa.eu/odr) or to submit the dispute to the court as described in article 10 of the Terms of Service.

Disputes: applicable law and jurisdiction

Contracts between us and you to which these Terms of Sale apply, are subject exclusively to the laws of England, Wales. Notwithstanding this choice of law, you (if you can rely on protection according to applicable consumer regulation) are entitled to the protection afforded to you by mandatory law and choose for the applicable law of the country of your domicile. The Vienna Convention on the International Sale of Goods does not apply.
Unless required otherwise under consumer protection law, jurisdiction over any disputes arising out of contracts concluded on the basis of these Terms of Sale shall lie at the registered office of dryrobe Europe B.V..